Quoting Matt Hope <[EMAIL PROTECTED]> (2003-05-05 11:06:40 BST): > On Thu, 10 Apr 2003, Andrew Stribblehill <[EMAIL PROTECTED]> wrote... > > > * Package name : request-tracker3 > > Version : 3.0.0 > > Upstream Author : Jesse Vincent <[EMAIL PROTECTED]> > > * URL : http://www.bestpractical.com/ > > * License : GPL v2 > > Description : Extensible trouble-ticket tracking system > > > > Request Tracker helps you handle and track problem reports. It features > > web interfaces for queue administration and report submitting and sends > > email with replies and comments to those reports. > > Hello Andrew, > > I'd just like to ask why you intend on creating a new package for > request-tracker version 3. The upgrade between version 2 and version 3 > is fairly trivial, and upstream provide tools that do this.
In my opinion, the upgrade is not as easy as you might think for users who have added extra scrips and customised things. The upgrade tool is not distributed with RT3 because it's not considered production quality. Unless the upgrade happens easily and transparently we're doing the users a disservice. Give them the choice and they can upgrade at a time of their choosing. -- Andrew Stribblehill <[EMAIL PROTECTED]> Systems programmer, IT Service, University of Durham, England
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