On Thu, Apr 23, 2020, at 5:40 PM, David Wright wrote:
> On Thu 23 Apr 2020 at 23:58:41 (+0200), l0f...@tuta.io wrote:
>
> > > "When you do things right, people won’t be sure you’ve done anything
> > > at all." - Futurama
> > >
> > Could you explain that please?
>
> If you're like me when you go for your flu shot, you offer your arm
> and look the other way. A good nurse will surprise you when they
> unexpectedly say, "All done".
I used to manage a group of system administrators for an academic department at
a major East-coast University. We used to say that "The best sysadmin is the
one whose phone number you don't know." The intention being that a good
sysadmin will anticipate the problems and fix them before you, the user, even
realize the problem is a possibility. You never have to look up their phone
number because you don't see any problems. Being that good is hard work! You
have to keep up-to-the-minute-and-beyond on every aspect of anything that might
affect your users. Attend technical conferences; participate actively in you
local professional society chapters; be alert and at your best when you get a
trouble call at three in the morning, and so on...
Does that help?
Rick
