On Wed, Jul 27, 2011 at 12:43:06AM +0000, Juan R. de Silva wrote: > On Tue, 26 Jul 2011 17:13:34 -0400, Michael Checca wrote: > > > Again, Brother support is horrible. I wouldn't expect them to be > > engineers, but to at least have heard of Linux and know that is a kernel > > not an OS :) > > After I made a post, I phoned Samsung support, just out of curiosity. > As normal, I faced up a girl from the 1st line support. Yes, she was not > an engineer. But she firmly new what Linux is, she was well aware of the > existence of different distributions, their versions, and the difference > between 32/64 bit environments. She even was able to locate for me > another printer that officially states Debian 6.01 supported. Though it > was in no use for me. > > The difference between Brother and Samsung customer support was > impressive even on this level. I might be wrong, but after such > experience I would expect to find the same difference on the upper as > well. > > Shame on Brother. I guess this takes their puppy out of my list. Not that > I really needed their support (except drivers) or counted on it. But I > get suspicious about quality of the printer itself now. This is how it > works. :-)
I'll just say that I've purchased quite a few Brother lasers, and they are: - very Linux compatible if you access them over ethernet - very reliable -- comparable to the better years of HP - generally inexpensive, both in the beginning and for consumables like toner. - and I've never dealt with their support at all. -dsr- -- http://tao.merseine.nu/~dsr/eula.html is hereby incorporated by reference. You can't fight for freedom by taking away rights. -- To UNSUBSCRIBE, email to debian-user-requ...@lists.debian.org with a subject of "unsubscribe". Trouble? Contact listmas...@lists.debian.org Archive: http://lists.debian.org/20110727135257.gv17...@tao.merseine.nu
