On Tue, 26 Jul 2011 17:13:34 -0400, Michael Checca wrote: > Again, Brother support is horrible. I wouldn't expect them to be > engineers, but to at least have heard of Linux and know that is a kernel > not an OS :)
After I made a post, I phoned Samsung support, just out of curiosity. As normal, I faced up a girl from the 1st line support. Yes, she was not an engineer. But she firmly new what Linux is, she was well aware of the existence of different distributions, their versions, and the difference between 32/64 bit environments. She even was able to locate for me another printer that officially states Debian 6.01 supported. Though it was in no use for me. The difference between Brother and Samsung customer support was impressive even on this level. I might be wrong, but after such experience I would expect to find the same difference on the upper as well. Shame on Brother. I guess this takes their puppy out of my list. Not that I really needed their support (except drivers) or counted on it. But I get suspicious about quality of the printer itself now. This is how it works. :-) > I've had an HP LaserJet p1102w for almost two years now. I've used it > with Lenny, then Squeeze, and now Wheezy with no problems. Even the > wireless printing works. No duplexing, unless you count manual :) IMHO, > HP has the best support for Linux when it comes to printers > (http://hplipopensource.com/hplip-web/index.html) I currently have All-in-One HP OfficeJet 6310. It is my first HP printer and probably the last one. I do not like neither the company nor their printers. They capitalize on their former reputation for quality. But the reality is, their printers today are flimsy, of low specs, and over priced, as well as over priced is their supply line. Lately HP seems to be mostly concerned of how to prevent their customers to use third party supplies. In this they did achieve real heights. I mostly agree that support for Linux is probably the best due to efforts of HPLIP project folks (or it is just one guy?). The driver is very good. I print, scan, and fax without any problem. And it has quite nice GUI interface too. Except one thing - manual duplex. The way it makes it is still incomprehensible for me. It's not enough that I have to turn manually the entire stack in a certain direction, but at the first print out it turns each even page in the direction opposite to each odd page. Thus I have first to go through the entire stack and turn evens and odds at one direction and only after this I turn the entire stack as suggested. Boy, I'm even having hard time to describe it now. I reported it as a bug and never since heard from them, as well as never since I tried to use manual duplex with my printer. Thanks for your suggestions. -- To UNSUBSCRIBE, email to debian-user-requ...@lists.debian.org with a subject of "unsubscribe". Trouble? Contact listmas...@lists.debian.org Archive: http://lists.debian.org/j0nmup$uck$1...@dough.gmane.org
