On Mon, Apr 01, 2002 at 07:23:01PM -0500, Michael Marziani wrote: > Hey folks, > > I know this a good group of sysadmins hence my reason for asking this OT > question in this forum. I am currently researching helpdesk solutions > for my IT dept and we are trying to find a free app. A very basic > helpdesk will do: > > user authentication > enter tickets > assign tickets > ticket categories (i.e. user support, server admin, etc) priority levels > searchability reporting (optional) SQL backend > > Now, before I get flamed and told to search freshmeat, I've already done > that and come up with quite a few free helpdesk applications. The > problem is just that. I'd rather not weed through them all myself if > someone else has already done this. If anyone can recommend a package > that they have used or heard about being good, I would much appreciate > it.
RequestTracker (RT) is way cool. www.fsck.com, and it's already in Debian. (RT2 is in unstable, but you want to upgrade to 2.0.13 anyway). -dsr- -- To UNSUBSCRIBE, email to [EMAIL PROTECTED] with a subject of "unsubscribe". Trouble? Contact [EMAIL PROTECTED]
