On Mon, Apr 01, 2002 at 07:23:01PM -0500, Michael Marziani wrote: > > user authentication > enter tickets > assign tickets > ticket categories (i.e. user support, server admin, etc) priority levels > searchability reporting (optional) SQL backend
I am impressed with gnats - really a bugtracking app, but it works great as a helpdesk application too. - I am pretty certain it meets all of your criteria. aloha, dave
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