On 26 Feb 1998 [EMAIL PROTECTED] wrote: : Nathan Norman writes: : > The thing is, I doubt we'd ever place a support call. : : They all say that :)
Yes, they do :) However, we have BSDI support right now, and I view it as a "last resort" type thing ... in the past, the questions I've sent to them were never answered (SCSI driver failures, specifically). Point taken though :) : > However ... my boss wants to have "someone we can call for support when : > it doesn't work". This person, persons, or company would preferably have : > some sort of documentation as to who they are and why we ought to pay : > them when we call them. : : I'm familiar with the phenomena. I'd happy to take your money, but I : suspect that your boss wants to see a glossy brochure that says Debian : Support, Inc. on the cover and lists dozens of Fortune 500 customers. Yup, you've hit the nail on the head. : It does seem like there is a business opportunity here. A network of : consultants around the world could handle the phone calls and emails while : somebody with marketing skills fronted for them. Exactly. So, why isn't someone doing this? (You could make a hell of a lot of money). Thanks John. You've stated very concisely the issue at hand. -- Nathan Norman MidcoNet - 410 South Phillips Avenue - Sioux Falls, SD 57104 phone: (605) 334-4454 fax: (605) 335-1173 mailto://[EMAIL PROTECTED] http://www.midco.net PGP Key ID: 0xA33B86E9 - Public key available at keyservers PGP Key fingerprint: CE03 10AF 3281 1858 9D32 C2AB 936D C472 -- TO UNSUBSCRIBE FROM THIS MAILING LIST: e-mail the word "unsubscribe" to [EMAIL PROTECTED] . Trouble? e-mail to [EMAIL PROTECTED] .
