On Wed, Feb 12, 2003 at 11:55:24AM +1300, Sam Sargeant wrote: > On Tue, Feb 11, 2003 at 11:39:36PM +0100, Thomas Lamy wrote: > > can anybody recommend a simple (to set up and maintain) TTS for ISP use? > > We want to > > - auto-assign ticket ids to incoming support requests (by mail or web form) > > - assign tickets to individuals or groups > > - have a simple ticket report system (where customers can look up the state > > of their ticket) > > We use RT -- http://www.bestpractical.com/rt/ -- and we're really happy with it.
I'll second that. We've been running for 2.5 years, works a treat. -simonm (E: [EMAIL PROTECTED] W: +44 28 9072 5060 M: +44 7710 836915) a little less conversation, a little more action -- To UNSUBSCRIBE, email to [EMAIL PROTECTED] with a subject of "unsubscribe". Trouble? Contact [EMAIL PROTECTED]
