On Tue, Feb 11, 2003 at 11:39:36PM +0100, Thomas Lamy wrote: > can anybody recommend a simple (to set up and maintain) TTS for ISP use? > We want to > - auto-assign ticket ids to incoming support requests (by mail or web form) > - assign tickets to individuals or groups > - have a simple ticket report system (where customers can look up the state > of their ticket)
We use RT -- http://www.bestpractical.com/rt/ -- and we're really happy with it. It can't assign tickets to a "group", but you can use the queue system to organize tickets for much the same effect. Sam. -- To UNSUBSCRIBE, email to [EMAIL PROTECTED] with a subject of "unsubscribe". Trouble? Contact [EMAIL PROTECTED]
