(please don't CC me on replies, I read the list) Abou Al Montacir <abou.almonta...@sfr.fr> writes: >> We have several forums for user support requests, the main one being >> debian-user@l.d.o. The bts "general" pseudopackage is not a user support >> forum. The consensus for dealing with user support requests being filed >> as "general" bugs has always been "close the bug and instruct the user >> to contact a support forum, mainly debian-user". When what the user is >> seeing turns out to be a bug in some package debian-user can also help >> with producing an actionable bug report against that package. Perhaps >> this needs to be documented more prominently? > > While I agree that the pseudo package "general" shall not be used as a > help forum, I don't like to close a bug abruptly. Also in this case the > current bug we are dealing with is probably a real bug.
It might indeed be a real bug, but not in any Debian package. I don't know what distribution the user runs, but his kernels come from an Ubuntu PPA. In any case "something no longer works but I have no idea how to find out what" isn't an actionable bug report, it's a request for support. > I'd recommend that reportbug(-ng) provide a clear message when creating > a bug, just like some other packages do it (evolution to name my > preferred mail client). This will then filter more this kind of reports. > > Then if the user reports a bug we need to understand it and try to fix > it. Maybe adding debian-user to the list of users monitoring bugs > against "general" pseudo package could also help in this case. I don't think reportbug should allow filing bugs against general at all. The extremely rare cases when one is needed can be filed manually. -- Arto Jantunen -- To UNSUBSCRIBE, email to debian-devel-requ...@lists.debian.org with a subject of "unsubscribe". Trouble? Contact listmas...@lists.debian.org Archive: https://lists.debian.org/87ha2ddsu5....@iki.fi
