On 07/22/2010 03:21 PM, Nicholas Bamber wrote: > I reckon a forum would be much easier to finance (even with > moderators) than a phone line. It could probably be integrated with > one of the mailing lists which would go a long way to make it look > friendlier. +1 there are various Debian support forums already, but I agree that to have one closer to us would be helpful. Actually I very much like your notion of a Moderator. The disadvantage of a forum is that everything is public and I could imagine that someone would like to call or email in without that call to be reported somewhere publicly (like: "we have this IT staff, they could have told that", or "uh, they use GENtle, we should email them so they use our commercial alternative"). I still think the (team of) moderator(s) should have a phone with a publicly known number.
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