Le jeudi 10 septembre 2009 à 15:45 +0200, Samuel Thibault a écrit : > I'd like to remind maintainers that in order to reach bug reporters to > ask for tests etc. you _need_ to explicitely Cc the bug reporter, else > he won't receive the mail and of course not do the tests etc. It's now > quite a few times that I have received a "you didn't answer" mail...
Actually, CCing the bug reporter is not enough. You have to manually set the Reply-To: field to nnn...@bugs.d.o, since otherwise, the user’s reply will go to yourself, not to the BTS. Automatically subscribing him would mostly fix that issue as well, since the BTS can add a Reply-To: header as needed. [Note that some mailers don’t even implement Reply-To: correctly, which is why tracking systems that do it right (like roundup) reforge the From: header instead.] -- .''`. Josselin Mouette : :' : `. `' “I recommend you to learn English in hope that you in `- future understand things” -- Jörg Schilling
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