Package: request-tracker3.6 Version: 3.6.1-4 Followup-For: Bug #440041
We've run into the same problem. In our case we had two front ends, and SSL proxy for Internet access, and a normal port 80 frontend for use within the office, which both showed the same problem. Our backend ran on a high port. So our redirects go to this high port number. Causing further confusion, we had our firewall portforwarding from tcp port 443 to tcp port 442, which is where our frontend SSL service was listening. We found this link, which helped a little: http://www.gossamer-threads.com/lists/rt/users/61508?search_string=redirect;#61508 So my boss found a patch in the RT bug database, and a work around for us. Apparently there are multiple issues going on. If you run an SSL frontend and a non-SSL backend, you have one issue, if you run the frontend on a different port you have another issue, and if you run the frontend on a different port to what the web request goes to (because of the linux firewall port forward), you have a third issue. I think. Our patch says to use a config variable if it's defined (RT::CanonicalRedirect, which we've defined in our RT_SiteConfig.pm). But during developing the patch my boss also altered inside the if statement, to fix the https/http problem. $ diff -u Web.pm Web.pm.patched --- Web.pm.orig 2007-09-17 09:57:44.333228924 +1000 +++ Web.pm.long.patched 2007-09-17 09:59:58.496618242 +1000 @@ -190,11 +190,20 @@ # If the user is coming in via a non-canonical # hostname, don't redirect them to the canonical host, # it will just upset them (and invalidate their credentials) - if ($uri->host eq $server_uri->host && - $uri->port eq $server_uri->port) { - $uri->host($ENV{'HTTP_HOST'}); - $uri->port($ENV{'SERVER_PORT'}); + # unless they have explicitly requested this with $RT::CanonicalRedirect. + if ( ( !defined $RT::CanonicalRedirect || $RT::CanonicalRedirect == 0 ) + && $uri->host eq $server_uri->host + && $uri->port eq $server_uri->port ) + { + if ( $ENV{'HTTPS'} eq 'on' ) { + $uri->scheme('https'); + } + else { + $uri->scheme('http'); } + $uri->host( $ENV{'HTTP_HOST'} ); + $uri->port( $ENV{'SERVER_PORT'} ); + } $HTML::Mason::Commands::m->redirect($uri->canonical); $HTML::Mason::Commands::m->abort; -- Package-specific info: Changed files: There are locally modified files in /usr/local/share/request-tracker3.6/, these may (or may not) be the source of the problem. -- System Information: Debian Release: 4.0 APT prefers stable APT policy: (500, 'stable') Architecture: i386 (i686) Shell: /bin/sh linked to /bin/bash Kernel: Linux 2.6.18-5-686 Locale: LANG=en_AU.UTF-8, LC_CTYPE=en_AU.UTF-8 (charmap=UTF-8) Versions of packages request-tracker3.6 depends on: ii libapache-session-perl 1.81-1 Perl modules for keeping persisten ii libcache-cache-perl 1.05-2 Managed caches of persistent infor ii libcache-simple-timedexpiry- 0.26-1 Perl module to cache and expire ke ii libcalendar-simple-perl 1.17-2 Perl extension to create simple ca ii libclass-returnvalue-perl 0.53-1 A return-value object that lets yo ii libdbd-mysql-perl 3.0008-1 A Perl5 database interface to the ii libdbd-pg-perl 1.49-2 a PostgreSQL interface for Perl 5 ii libdbd-sqlite3-perl 1.13-1.1 Perl DBI driver with a self-contai ii libdbi-perl 1.53-1 Perl5 database interface by Tim Bu ii libdbix-searchbuilder-perl 1.45-2 Encapsulate SQL queries and rows i ii libexception-class-perl 1.21-1 a module that allows you to declar ii libfcgi-perl 0.67-2 FastCGI Perl module ii libfreezethaw-perl 0.43-3 converting Perl structures to stri ii libgd-graph-perl 1.43.08-2.1 Graph Plotting Module for Perl 5 ii libgd-text-perl 0.86-3.1 Text utilities for use with GD ii libhtml-mason-perl 1:1.35-3 HTML::Mason Perl module ii libhtml-parser-perl 3.55-1 A collection of modules that parse ii libhtml-scrubber-perl 0.08-3 Perl extension for scrubbing/sanit ii liblocale-maketext-fuzzy-per 0.02-2 Maketext from already interpolated ii liblocale-maketext-lexicon-p 0.62-1 Lexicon-handling backends for "Loc ii liblog-dispatch-perl 2.11-1 Dispatches messages to multiple Lo ii libmailtools-perl 1.74-1 Manipulate email in perl programs ii libmime-perl 5.420-0.1 Perl5 modules for MIME-compliant m ii libmldbm-perl 2.01-1 Store multidimensional hash struct ii libmodule-versions-report-pe 1.02-3 Report versions of all modules in ii libparams-validate-perl 0.77-1 validate parameters to Perl method ii libregexp-common-perl 2.120-4 Provide commonly requested regular ii libterm-readkey-perl 2.30-3 A perl module for simple terminal ii libtest-inline-perl 2.103-1 Perl extension for embed tests and ii libtext-autoformat-perl 1.13-1 Perl module for automatic text wra ii libtext-quoted-perl 1.8-3 Extract the structure of a quoted ii libtext-template-perl 1.44-1.1 Text::Template perl module ii libtext-wikiformat-perl 0.78-0.1 translates Wiki formatted text int ii libtext-wrapper-perl 1.000-2 Simple word wrapping routine ii libtime-modules-perl 2003.1126-2 Various Perl modules for time/date ii libtree-simple-perl 1.17-1 A simple tree object ii libuniversal-require-perl 0.10-1 Load modules from a variable ii libxml-rss-perl 1.05-1 Perl module for managing RSS (RDF ii libxml-simple-perl 2.14-5 Perl module for reading and writin ii perl 5.8.8-7 Larry Wall's Practical Extraction ii postfix [mail-transport-agen 2.3.8-2+b1 A high-performance mail transport ii rt3.6-apache2 3.6.1-4 Apache 2 specific files for reques ii rt3.6-clients 3.6.1-4 Mail gateway and command-line inte ii sysklogd [system-log-daemon] 1.4.1-18 System Logging Daemon Versions of packages request-tracker3.6 recommends: ii mysql-server-5.0 [mysql-se 5.0.32-7etch1 mysql database server binaries -- no debconf information -- To UNSUBSCRIBE, email to [EMAIL PROTECTED] with a subject of "unsubscribe". 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