RT (http://www.bestpractical.com/rt/) is a great perl based ticketing
system that has full mail integration.
Simon Buchanan wrote:
Hi there, We are starting to look into building a support ticketing
system. Currently using postfix/dbmail for our mail servers, and
PHP/MySQL for the web servers.
Has anyone seen anything that is good? Can offer any suggestions?
I was thinking of a perl script to grab the mail as it (to
[EMAIL PROTECTED]) comes in and tag the subject line IF there is a
record of the 'from' email address in the DB (therefore a customer
record) in the first instance, route it thru to the customer support
mailbox from then on, or route it to non-customer support if not a
client... Build a simple view "support emails from clients".... This
is the general idea of what i want to achieve.
Any thoughts?
Simon
