I need the ticketing system too. However I think it should be implemented as an external application, or at least it should be a plug-in type application.
BTW, have you ever tried Request Tracker? http://www.bestpractical.com/rt/ RT is a ticketing system, and stores mail in db. The system also provides web I/F. My problem with RT is that I can't use a usual IMAP client. kenji --- Simon Buchanan <[EMAIL PROTECTED]> wrote: > Hi there, We are starting to look into building a > support ticketing > system. Currently using postfix/dbmail for our mail > servers, and > PHP/MySQL for the web servers. > > Has anyone seen anything that is good? Can offer any > suggestions? > > I was thinking of a perl script to grab the mail as > it (to > [EMAIL PROTECTED]) comes in and tag the subject > line IF there is a > record of the 'from' email address in the DB > (therefore a customer > record) in the first instance, route it thru to the > customer support > mailbox from then on, or route it to non-customer > support if not a > client... Build a simple view "support emails from > clients".... This is > the general idea of what i want to achieve. > > Any thoughts? > > Simon > _______________________________________________ > Dbmail mailing list > Dbmail@dbmail.org > https://mailman.fastxs.nl/mailman/listinfo/dbmail __________________________________ Do You Yahoo!? Upgrade Your Life http://bb.yahoo.co.jp/
