tatay188 opened a new issue, #11159: URL: https://github.com/apache/cloudstack/issues/11159
### problem The Password Reset Functionality throws an error, Using ubuntu msmtp works. We have enabled the password reset functionality: the sender username is nore...@mydomain.com   Logs from the management server: 2025-07-04 15:01:57,332 ERROR [o.a.c.u.m.SMTPMailSender] (qtp1404565079-345:[ctx-80979faa]) (logid:0e1f5dee) Unable to send mail [Password Reset Request] to the recipcients [[{"mailAddress":"[ta...@mymail.com](mailto:ta...@mymail.com)"}]]. javax.mail.MessagingException: Could not connect to SMTP host: [smtp.office365.com](http://smtp.office365.com/), port: 587; at com.sun.mail.smtp.SMTPTransport.openServer(SMTPTransport.java:1961) at com.sun.mail.smtp.SMTPTransport.protocolConnect(SMTPTransport.java:654) at javax.mail.Service.connect(Service.java:295) at javax.mail.Service.connect(Service.java:176) at javax.mail.Service.connect(Service.java:125) at org.apache.cloudstack.utils.mailing.SMTPMailSender.sendMail(SMTPMailSender.java:175) at com.sun.mail.util.SocketFetcher.configureSSLSocket(SocketFetcher.java:527) at com.sun.mail.util.SocketFetcher.createSocket(SocketFetcher.java:332) at com.sun.mail.util.SocketFetcher.getSocket(SocketFetcher.java:234) at com.sun.mail.smtp.SMTPTransport.openServer(SMTPTransport.java:1927) 2025-07-04 15:01:57,336 DEBUG [o.a.c.u.UserPasswordResetManagerImpl] (qtp1404565079-345:[ctx-80979faa]) (logid:0e1f5dee) User password reset email for user UserAccount {"accountName":"domain1","id":5,"username":"tatay"}. account id: 5 domain id: 3 sent to [ta...@mymail.com](mailto:ta...@mymail.com) with token expiry at 2025-07-04T15:31:57.243+0000 2025-07-04 15:08:28,663 WARN [c.c.c.ConfigurationManagerImpl] (qtp1404565079-447:[ctx-7d09367d, ctx-af7db5cb]) (logid:37392271) Configuration user.password.reset.email.sender no found. Perhaps moved to ConfigDepot 2025-07-04 15:08:28,675 WARN [c.c.c.ConfigurationManagerImpl] (qtp1404565079-447:[ctx-7d09367d, ctx-af7db5cb]) (logid:37392271) Configuration user.password.reset.mail.template no found. Perhaps moved to ConfigDepot We tested from the server and **Works** using the **msmtp** in Ubuntu ### versions ACS version 4.20.1 ### The steps to reproduce the bug 1. create an email account in Microsoft, with TLS and and AUTH port 587 2. Fill the information in the CS management servers 3. test. ... ### What to do about it? _No response_ -- This is an automated message from the Apache Git Service. To respond to the message, please log on to GitHub and use the URL above to go to the specific comment. To unsubscribe, e-mail: commits-unsubscr...@cloudstack.apache.org.apache.org For queries about this service, please contact Infrastructure at: us...@infra.apache.org
