On 27 Nov 2013, at 08:27 pm, Graham Cox <graham....@bigpond.com> wrote:
> Great. For me. For users in the field, the command line is the badlands, and
> we can’t expect many users to be comfortable doing that. Trashing a file is
> at least something they can understand, even if sometimes even that can be an
> ordeal getting them to the ~/Library/Preferences folder, now it’s hidden by
> default.
Maybe I am missing something really obvious, but can't you just tell your users:
1) Go to "Library" by clicking the "Go" menu while holding the ALT key
down
2) Go to Preferences, delete "com.yourcompany.yourapp.plist"
3) Restart your computer
This procedure should work on Mavericks, and should be easy to acomplish even
by inexperienced users.
Also, from my experience with customers, restarting the computer alone is often
surprisingly effective in resolving the most elusive issues.
Jakob
smime.p7s
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