On 2 Sep 2013, at 2:31 PM, Fritz Anderson <anderson.fr...@gmail.com> wrote:
> On Sep 2, 2013, at 11:48 AM, Todd Heberlein <todd_heberl...@mac.com> wrote:
>
>> Off topic, but... Wow! Apple's Bug Reporter has been completely redone.
>> Nice. My compliments to the Apple folks (who I suspect have not had the most
>> relaxing summer)
>>
>> Feeling motivated to file a new report.
>
> It sure is purty.
>
> Cocoa developers will want to bear in mind for their development practices
> that the new forms limit text to lengths much, much shorter than what I had
> found necessary for a useful bug report. Shorter than many posts to this list
> that draw helpful replies. For instance, it is practically impossible to
> iterate attempted workarounds and their effect on application state. Iterated
> NSLog() output (even if cut down to your guess at the relevant items) is out
> of the question.
>
> It may be inadvertent, but it contributes to the cynical (and uninformed)
> suspicion that Apple never read reports in the first place, so there is no
> need to let people write long ones. That was the suspicion, and it is not
> true. To the contrary, I've received direct, generous responses to some
> reports, based on my having provided enough detail to make the responses
> possible in the single exchange the respondent had time for.
>
> Cocoa developers who prepare bug reports off-line should prioritize the
> content so at least the most important details of the most important cases
> make it through. Bear in mind that attempts to reproduce may not make it: If
> you'd been taking an hour to characterize your bugs, ten minutes is enough to
> tell Apple what it wants to hear. Limit your instrumentation to what would be
> relevant to your assumptions about the nature of the bug. If your assumptions
> are wrong, the time Apple's engineers and you take to reconstruct
> long-disused projects and turn them around for the next line of investigation
> will, it seems, be time well-spent.
>
> ― F
I laid on the snark about two feet too thick. I hope you can take my point if
you throttle it back 75%.
— F
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