On Sep 2, 2013, at 11:48 AM, Todd Heberlein <todd_heberl...@mac.com> wrote:
> Off topic, but... Wow! Apple's Bug Reporter has been completely redone.
> Nice. My compliments to the Apple folks (who I suspect have not had the most
> relaxing summer)
>
> Feeling motivated to file a new report.
It sure is purty.
Cocoa developers will want to bear in mind for their development practices that
the new forms limit text to lengths much, much shorter than what I had found
necessary for a useful bug report. Shorter than many posts to this list that
draw helpful replies. For instance, it is practically impossible to iterate
attempted workarounds and their effect on application state. Iterated NSLog()
output (even if cut down to your guess at the relevant items) is out of the
question.
It may be inadvertent, but it contributes to the cynical (and uninformed)
suspicion that Apple never read reports in the first place, so there is no need
to let people write long ones. That was the suspicion, and it is not true. To
the contrary, I've received direct, generous responses to some reports, based
on my having provided enough detail to make the responses possible in the
single exchange the respondent had time for.
Cocoa developers who prepare bug reports off-line should prioritize the content
so at least the most important details of the most important cases make it
through. Bear in mind that attempts to reproduce may not make it: If you'd been
taking an hour to characterize your bugs, ten minutes is enough to tell Apple
what it wants to hear. Limit your instrumentation to what would be relevant to
your assumptions about the nature of the bug. If your assumptions are wrong,
the time Apple's engineers and you take to reconstruct long-disused projects
and turn them around for the next line of investigation will, it seems, be time
well-spent.
― F
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