On Jul 24, 2013, at 7:25 PM, Gavin Eadie <ga...@umich.edu> wrote:

> PS: ".. overhaul our developer systems, update our server software, and 
> rebuild our entire database" .. most people here have no idea what that 
> entails .. enterprises of Apple's size usually set a multi-year timeframe for 
> work like that, and many eventually fail.  If Apple can do it in a month .. 
> I'm very impressed indeed.

Yup. It took Sony at least two months to get their Playstation Network (PSN) 
back online after it was hacked a few years ago.

One of the most annoying personality traits engineers have is the belief that 
they can intuitively understand and diagnose complicated systems they know 
nothing about. This leads to the belief that any problem you haven’t directly 
worked on is “trivial” and, if it isn’t immediately solved, the people working 
on it must be stupid or incompetent. (Conversely, any problem you have 
personally worked on is “really complicated” and you couldn’t even begin to 
convey how nasty the problems are.) 

How many of you who are complaining have a strong grasp of security engineering 
practices and digital forensics, or have worked on upgrading huge 
customer-facing online systems?

—Jens
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