On Oct 26, 2012, at 6:04 AM, Graham Cox <graham....@bigpond.com> wrote:

> 
> On 26/10/2012, at 8:24 AM, Jayson Adams <jay...@circusponies.com> wrote:
> 
>> The catch is that the lovely folks at the MAS will not actually approve any 
>> app that uses these special entitlements. And helpfully, as part of their 
>> condescending lecture to you, they will refer you to documentation that 
>> makes it sound like you can use special entitlements if you have a good 
>> reason.
> 
> 
> The communication between the MAS staff and developers is absolutely 
> shocking. I would go as far as to say it's the worst I've experienced from 
> Apple since I first had dealings with them in the mid 80s. They come across 
> as arrogant, "jobsworths", pedantic and robotic, with no interest in helping 
> developers solve problems.

Can't agree more. Though it also seems to be somewhat inconsistent. I had 
another app rejected a couple of months ago for different sandbox issues, so I 
asked questions via the resolution center and received useful answers. In fact, 
the conversation went on for a few posts back and forth. But in general, the 
feedback almost feels entirely automated and close to useless.

Martin


> 
> This may not be the place to make this point, but there are no proper 
> channels available to complain; that is part of the problem. Something needs 
> to be done as it seems to be seriously souring developer relations. I'm 
> certain my own experiences are not an isolated case, but unless we share our 
> experiences about this, the scale of the problem can't be known.
> 
> --Graham
> 
> 
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