Yep moving on. That's why its the local shop from now on. On Jan 28, 2014 7:24 PM, "Chuck S" <cscheaf...@comcast.net> wrote:
> Josh, > These days, $20 is a tip. > Torrenson was never wrong. Get over it. Move on. > > Chuck > Resolute > 1990 C&C 34R > Atlantic City, NJ > ------------------------------ > *From: *"Josh Muckley" <muckl...@gmail.com> > *To: *cnc-list@cnc-list.com > *Sent: *Tuesday, January 28, 2014 5:58:39 PM > *Subject: *Stus-List Bad expierience with Torrenson Marine (TOAD) > > Hey guys, > > Just wanted to let you know about a poor expierience I had with Torrenson > Marine. I figure this will apply to almost any of us that own a Yanmar > engine. > > Until recently I had found the selection, service, price, and online > availability of parts to be quite satisfactory. About 2 months ago I > purchased new fuel supply pipes for my Yanmar 3HM35F. Unbeknownst to me I > had accidentally selected the pipes for the 3HM35. After a 6 week back > order, I recieved the pipes. Upon opening the box I discovered that 2 were > rail straight and only one had been properly bent by the manufacturer > (Yanmar). I immediately contacted Torrenson (TOAD) to inquire if I was > expected to bent the pipes myself. They contacted Yanmar and responded to > me that I had purchased the wrong product. I was ultimately convinced of > my error and agreed to return the product for a refund. I did request a > delay on the return incase the appropriate replacement parts were also > improperly manufactured. TOAD made no indications of this being a problem. > > I recieved the replacements after an additional 6 week back order. The > pipes appear to be correctly bent though I have not installed them. So I > returned the originally purchased pipes. Today I recieved notice that (as > a result of both my error in selecting the wrong pipes and the return being > outside of the 15 day grace period) I was going to be assessed a 20% > restocking fee. > > Email discussions ensued followed by a phone call in which Troy "one of > the owners" said that he HAD called Yanmar and was instructed not to bend > the pipes. It was my fault for puchasing the wrong product and not > returning it in a timely manner. He completely disregarded the fact that > there was no possible way for the 2 "rail straight" pipes to be used (by > anyone) and the fact that the delayed return had been communicated. He > continued to argue that I was arguing over what amounted to $20. I agreed > that it really wasn't about the $20 but rather providing a positive > expierience, retaining my business and the business of anyone else to whom > I relayed this story. He proceeded to minimize my business stating that he > was not going to miss my 2 purchases over the last year (~$350). To which > I said thank you and wished him the best of luck. > > From now on my purchases will be limited to the local shop. > > Just some food for thought, > > Josh Muckley > S/V Sea Hawk > Solomons, MD > > _______________________________________________ > This List is provided by the C&C Photo Album > http://www.cncphotoalbum.com > CnC-List@cnc-list.com > > _______________________________________________ > This List is provided by the C&C Photo Album > http://www.cncphotoalbum.com > CnC-List@cnc-list.com > >
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