Agree it's important for committers to be monitoring user@, at least at first. What we want to do there is seed our community spirit. Hopefully, over time, it should blossom, and sort of tend to itself. (With more experienced users helping less experienced users.) But we need to put in the legwork first.
On Mon, Oct 8, 2012 at 1:38 PM, Chip Childers <chip.child...@sungard.com>wrote: > On Mon, Oct 8, 2012 at 1:23 AM, Radhika Puthiyetath > <radhika.puthiyet...@citrix.com> wrote: > > Hello Community, > > > > How does a customer submit feedback on ASFCS -is Jira the only platform > ? In the case of any hiccups in installing / deploying or for any other > issues, who should the customer contact- the ML ( > cloudstack-dev@incubator.apache.org<mailto: > cloudstack-dev@incubator.apache.org>) ? > > IMO, yes, we should be pointing users to Jira to report bugs. We > should probably point users to the cloudstack-users@i.a.o email list > as the first level of support for users (and developers should watch > that list to help our users out when they have questions). > > So I would say that the order of operation for a user would be: email > the user list to ask for help, and if there is a bug identified or no > answer on the list, open a bug in Jira. > -- NS
