On Mon, Oct 8, 2012 at 1:23 AM, Radhika Puthiyetath <[email protected]> wrote: > Hello Community, > > How does a customer submit feedback on ASFCS -is Jira the only platform ? In > the case of any hiccups in installing / deploying or for any other issues, > who should the customer contact- the ML > ([email protected]<mailto:[email protected]>) > ?
IMO, yes, we should be pointing users to Jira to report bugs. We should probably point users to the [email protected] email list as the first level of support for users (and developers should watch that list to help our users out when they have questions). So I would say that the order of operation for a user would be: email the user list to ask for help, and if there is a bug identified or no answer on the list, open a bug in Jira.
