Gotcha. Yeah, the error is because those are CloudFlare IPs and direct IP
access doesn't work (I just tried it myself). It could be a problem with
that one particular IP then.

I tried by name and was successful in downloads from 188 and 186. I haven't
been directed to 189 IP address.

On the machine that failed, can you set an entry in the hosts file to force
database.clamav.net to the 188 IP address temporarily?

--Maarten


On Tue, Aug 28, 2018 at 6:34 AM Jon Roberts <j...@racksrv.net> wrote:

> I've modified the conf file to use the same IP that the other server used,
> no dice still:
>
>
> Retrieving http://104.16.188.138/main.cvd
> Trying to download http://104.16.188.138/main.cvd (IP: 104.16.188.138)
> WARNING: getfile: Unknown response from 104.16.188.138 (IP: 104.16.188.138)
> WARNING: Can't download main.cvd from 104.16.188.138
>
> (different error/response as I'm, having to use the normal update method
> to ensure it uses the correct IP)
>
>
>
> ------------------------------
> *From:* clamav-users <clamav-users-boun...@lists.clamav.net> on behalf of
> Maarten Broekman <maarten.broek...@gmail.com>
> *Sent:* 28 August 2018 11:24
> *To:* ClamAV users ML
> *Subject:* Re: [clamav-users] ERROR 403: Forbidden
>
>
> On Aug 28, 2018, at 06:17, Jon Roberts <j...@racksrv.net> wrote:
>
> From the troubled server:
>
> wget http://database.clamav.net/main-55.cdiff
> --2018-08-28 11:14:43--  http://database.clamav.net/main-55.cdiff
> Resolving database.clamav.net... 104.16.189.138, 104.16.187.138,
> 104.16.188.138, ...
> Connecting to database.clamav.net|104.16.189.138|:80... connected.
> HTTP request sent, awaiting response... 403 Forbidden
> 2018-08-28 11:14:43 ERROR 403: Forbidden.
>
> From another server on the same network:
>
> wget http://database.clamav.net/main-55.cdiff
> --2018-08-28 11:16:15--  http://database.clamav.net/main-55.cdiff
> Resolving database.clamav.net... 104.16.188.138, 104.16.185.138,
> 104.16.186.138, ...
> Connecting to database.clamav.net|104.16.188.138|:80... connected.
> HTTP request sent, awaiting response... 200 OK
> Length: 34736938 (33M) [application/octet-stream]
> Saving to: `main-55.cdiff'
>
>
>
> It seems like those machines are contacting two different IP addresses.
> The failure situation happened on 104.16.189.138 which the success
> situation had 188 in the third octet (104.16.188.138).  Are you sure that
> the second machine was able to contact the 189 address successfully? Or
> that the first machine was also getting an error on the 188 address?
>
> Any ideas? It looks like we're getting blocked but I'm not sure who to
> contact to have the issue rectified?
>
> Regards, Jon
>
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