Hello again,

On May 19, 2017 Anne-Sophie Marsh wrote:

Call it "reject", "bounce" or "delivery error" - the bottom line is
that legitimate mail from our client (including financial
communications from account holders) is not being delivered ...

No, the bottom line is that you need to get a grip of your subject.

For example you have changed the subject of this thread from

Mail from Paypal wrongly identified as phishing by ClamAv

to

Re: clamav-users Digest, Vol 150, Issue 18

to

Re: clamav-users Digest, Vol 150, Issue 19

so we don't know what we're supposed to be reading in what order, and
although my reply to you was very much to the point you explained how
it had nothing to do with your problem.  You persist in banging on
about ClamAV when very clearly the problem is at Epsilon:

On Thu, 1 Jun 2017 Kris Deugau wrote:

... Use a subdomain (eg "communication.paypal.com", or
"espname.paypal.com"), which is clearly delegated from the
organization potentially being spoofed, rather than Yet Another
Similar But Not Obviously Associated Domain

In short, stop doing the same things that the scammers do, and do
things that the scammers can't.

+1

More than 90 percent of all email traffic is from criminals.  About
the same percentage of my life is consumed by defending my business
from criminals.  Messages which claim to be from PayPal figure large
in that.  Paypal could help quite a bit by changing the way they do
things, but as Mr. Esler didn't exactly say to you, Ann-Sophie, you
seem to think that the answer to your problems is that everyone else
changes what they do to suit you.  Well if this Internet idea is going
to work it has to be co-operative, and one of the things you need to
do to be able to co-operate is to find out how things are done before
you jump in with both feet and ... splash.  That's as true of content
in mail that you send on your Client's behalf as it is of Mailing List
etiquette.  Perhaps spend a bit more time dealing with what the rest
of us have had to put up with day in, day out, for (well at least in
my case) decades.  When you've dealt with criminals for long enough
you'll be much better placed to see how NOT to make everybody else's
job that little bit harder.

... the domain registrars clearly can't be trusted to prevent
*these* from being registered by world+dog, and a disturbing number
don't shut down the real spoofs very quickly either).

Worse than that, they point-blank refuse to shut them down - even when
handed incontrovertible evidence of fraud taking place right now.  To
protect the innocent, I need to give ICANN a plug here; last week they
refused to take down "btconnect.info" which is registered by criminals
in China who have been trying to send my firm forged telephone bills
for several months.  Obviously we reject everything from China [*] but
it still clogs up the server logs with garbage.

[*] The more experienced of you reading will know this isn't precisely
what I mean.  But for the benefit of those criminals who might also be
reading, I don't want to publish any details.

--

73,
Ged.
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