At 04:59 AM 2/5/2005, you wrote:
I keep seeing this response, and it was the position the email admins took
in a company I used to work for. The problem there was, the group I work
with, were customer critical complaint managers who were dealing with
major $$$ customers. Between the spam filters and the virus filters they
/dev/null'ng 5-10 customer emails a week. The complaint managers never
knew the customers had sent the email, and the customers figure that the
managers were not interested in their problems. When the email admins were
asked, they would reply, 'it's just an email, whats the big deal?'. If
your running filters for a customer base I can understand not telling
them, on the other hand, if your running filters for company staff, it has
the potential of being a customer service nightmare. Telling staff a week
later in a report is an improvement, might be too late to avoid the bad karma.
just my 2 cents...
The solution to that problem is simple: fire the email admins. Period.
Paul Theodoropoulos
http://www.anastrophe.com
http://www.smileglobal.com
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