From: John [mailto:[EMAIL PROTECTED] > > Damian Menscher wrote: > > On Fri, 4 Feb 2005, Kiryl Hakhovich wrote: > > > > 0. Don't do that. Your users would rather not be bothered. > > I keep seeing this response, and it was the position the email > admins took in a company I used to work for. The problem there > was, the group I work with, were customer critical complaint > managers who were dealing with major $$$ customers. Between the > spam filters and the virus filters they /dev/null'ng 5-10 > customer emails a week. The complaint managers never knew the > customers had sent the email, and the customers figure that the > managers were not interested in their problems. When the email > admins were asked, they would reply, 'it's just an email, whats > the big deal?'. If your running filters for a customer base I can > understand not telling them, on the other hand, if your running > filters for company staff, it has the potential of being a > customer service nightmare. Telling staff a week later in a > report is an improvement, might be too late to avoid the bad > karma.
I don't like to drop email based on a spam filter. I've got the filters tuned pretty well now, but there are still occasional false positives. For some of our accounts that receive a large amount of spam, I will drop spam with very high scores, but normally, I just tag and deliver. On the other hand, false positives from a virus scanner are very rare. When I was notifying the users about viruses, nobody looked at them. Most people created Outlook rules to automatically trash them. It takes so much time to look through all of the valid virus notifications that after looking through them for a week or two without finding anything useful, people just stop looking. Bowie _______________________________________________ http://lists.clamav.net/cgi-bin/mailman/listinfo/clamav-users
