On 24/Jul/20 16:52, Nick Hilliard wrote:
> > This is the cost / billing model that most last-mile access providers > use: send acceptable-use reminders to the top 0.5% of users rather > than getting excited about the other 99.5% who are already costed into > the model. Then make your service quality reasonable enough that > people don't ever need to call support. I think the CRM people call it the "segmented model" :-). The top 25% of the customers get all the bells & whistles, because they are paying for that priviledge. Mark. _______________________________________________ cisco-nsp mailing list [email protected] https://puck.nether.net/mailman/listinfo/cisco-nsp archive at http://puck.nether.net/pipermail/cisco-nsp/
