Hi Jon,
> I'm currently dealing with TAC on the failure of a WS-6708 that I believe > is connected with the defective memory component issue talked about here: > > http://blogs.cisco.com/news/ciscos-commitment-to-customers/ > > i.e. it was working fine...the router was rebooted, after which, the card > no longer passes boot-up diagnostics. > > This passage: > > Despite many of these products being out of warranty, Cisco has decided > to take a charge of $655m related to the expected cost of managing these > issues. We are taking this action to support our customers and partners. > This charge was excluded from our non-GAAP financials, as we do not > believe it is reflective of ongoing business and operating results. > > implies to me that Cisco plans to replace such cards regardless of > smartnet coverage. Well, this was a marketing blog post, what you read between the lines from those texts is not necessarily what you get. It seems to be more clear from the FAQ [1]: Q: Do normal SmartNet and warranty entitlement rules apply? A: Yes. Normal SmartNet and warranty entitlement rules remain in place and will be applied by the Cisco TAC if you experience a failure in one of the products listed in the Field Notices. *In other circumstances (eg. out of warranty or out or contract), we'd encourage you to raise your concern directly with your Cisco account team.* So they are saying that if the product is out of warranty, contact your account team, don't contact Cisco TAC. What your account team can do for you? I don't know, but it doesn't seem like you will get the replacement for free ... Regards, Lukas [1] http://www.cisco.com/web/about/doing_business/memory.html#~faqs _______________________________________________ cisco-nsp mailing list [email protected] https://puck.nether.net/mailman/listinfo/cisco-nsp archive at http://puck.nether.net/pipermail/cisco-nsp/
