On Fri, 10 Jun 2016, Dave Wade wrote: > > You can surely get a proper Linux support contract -- proper as in: if > you > > trigger a bug (which may be anything from a protocol violation, through a > > security hole, to a crash) in the kernel or other core component, then you > can > > log it with your support provider's bug tracking system and get it fixed > with an > > update release of the offending component provided within an agreed > > reasonable time frame, having live access to the bug status throughout the > > cycle. > > You can but you will have to pay a subscription, and that will be expensive. > You will also have to stick to a supported release such as Red Enterprise > Hat.
Of course, that's the kind of arrangement I had in mind. > > Now can you get it with Windows? This is a serious question -- I've been > asking > > various IT people about it many times over the years, and only got evasive > > answers (if any), but perhaps I asked the wrong people. > > > > There are several options. Basic support is provided in the base licence, > i.e. you get the fixes. Some of the licencing options include additional > support calls. If you are big enough you will have a Technical Account > Manager (TAM) who will assist in managing these calls. However, the bottom > line is you can always raise a per-incident support call on supported > software by ringing the support number and giving them a credit card. It > used to be £200. I have done this thee times I the last 20 years. Twice its > been a known problem and received a refund. Thanks, good to know. Might be useful to adjust some people's attitude ("you need to live with that") in the future. :) Maciej