It's Apple itself. It was no longer under warranty. They went to the trouble to pull out the memory and put it in an envelope separately with the message.
Needless to say, I will make sure I pull out any 3rd party memory before sending anything to them again. Serge Cohen wrote: > -----BEGIN PGP SIGNED MESSAGE----- > Hash: SHA1 > > Hi Bill; > > Given the fact that for laptops apple puts the instructions on how to > add/change the RAM in the user manual. Given also the fact that the > position of the RAM and the disk are far apart it looks like the > person servicing your laptop was looking for any convenient excuses > not to make a repair... If there were a rare case where RAM troubles > caused hard disk failure, you would expect not a short message but at > least of explanation to substantiate the comment! > > This is really sad and bad practise from the client service. Is this > directly Apple support or some Apple dealer? > > Serge. > > > Le 9 févr. 07 à 00:04, William Scott a écrit : > >> Hi folks: >> >> Sorry this is a wee bit off topic, but since I am more likely to >> get a straight answer from people here, I'm going to ask.. >> >> I have 2 identical laptops. We bought both for the lab about 2 >> years ago. They are G4 ppc. I bought an extra half gig of memory >> for each at the time of purchase, but I think it is from ramjet, >> not Apple. >> >> Both drives failed within a few weeks of one another, making me >> wonder if they were really built by Ford. The second one came back >> from Apple today with a snotty message saying that the third-party >> memory had caused the problem and that they will refuse to do a >> repair if we ever send them a computer in the future with a third- >> party memory chip in it. >> >> This strikes me as absolute horse-hockey, but then again, maybe I >> am not aware of something I should be. >> >> Thanks. >> >> Bill > > -----BEGIN PGP SIGNATURE----- > Version: GnuPG v1.4.3 (Darwin) > > iD8DBQFFy7NP5EPeG5y7WPsRAsFFAKDjDfgf7kYcdIUBJD7lkAkPd/AFHACgyOns > Rzf5i02kcVmW6vCkKYLvfo4= > =ZEZF > -----END PGP SIGNATURE----- >
