Hi Angel, Here is the phone number for the Magic Jack billing department in Houston Texas.
Billing 281-404-1551 This number is strictly for billing questions! I am not sure of their hours but, I know for sure that they are open Monday thru Friday and possibly on Saturdays. Hope this helps. Take care. Mike ----- Original Message ----- From: [email protected] To: [email protected] Sent: Friday, January 01, 2010 10:42 PM Subject: [Blind-Computing] More Magic Jack information: I wrote ken a private message. But, I am writing this to the list because I didn't want the list to think I was trying to mislead anyone concerning the product or the service. I wasn't aware of this Gold/platinum plan. As far as I was aware there were only two plans available. The basic garden variety 20 dollar annual plan, and what I gather now to be the Platinum plan which offers 5 years of service for 59 dollars. Unfortunately, I assume I will have to pay 69 dollars when 2013 roles around. But, that too might change. anyway, I assume the two together, the device and the five year plan would cost 100 dollars. I assume this was what Ken was charged. I looked on the knowledge base and discovered though his credit card was charged immediately for this plan, it would be refunded should he return the product. If this isn't done he can always file a disputed charge with his credit card company. Meanwhile he can try the product, and if he doesn't like it and it is returned, or if he doesn't use the entire 5 years of he has paid for there is a way those years can be refunded. I didn't read that particular article however. I tried to contact customer service to no avail. But, even they have to get some shut-eye sometimes I suppose. For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/
