I wrote ken a private message. But, I am writing this to the list because I
didn't want the list to think I was trying to mislead anyone concerning the
product or the service. I wasn't aware of this Gold/platinum plan. As far as
I was aware there were only two plans available. The basic garden variety 20
dollar annual plan, and what I gather now to be the Platinum plan which offers
5 years of service for 59 dollars. Unfortunately, I assume I will have to pay
69 dollars when 2013 roles around. But, that too might change. anyway, I
assume the two together, the device and the five year plan would cost 100
dollars. I assume this was what Ken was charged. I looked on the knowledge
base and discovered though his credit card was charged immediately for this
plan, it would be refunded should he return the product. If this isn't done he
can always file a disputed charge with his credit card company. Meanwhile he
can try the product, and if he doesn't like it and it is returned, or if he
doesn't use the entire 5 years of he has paid for there is a way those years
can be refunded. I didn't read that particular article however. I tried to
contact customer service to no avail. But, even they have to get some shut-eye
sometimes I suppose.
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