More than just support - also core engineering. Dovid Bender wrote:
> I think their issue is that they built their business around cheap support > in Asain countries which is a hit or miss. I know that when I pointed out an > obvious flaw that made them look stupid I got email that I had a $20.00 > credit with them. I never mentioned it because I did not think it was > realavent. It seems that they try to go around their issues instead of > dealing with them. It amazes me that they are still around. > > ----- Original Message ----- > From: "Alex Balashov" <[email protected]> > To: "Asterisk Users Mailing List - Non-Commercial Discussion" > <[email protected]> > Sent: Tuesday, January 13, 2009 9:25 AM > Subject: Re: [asterisk-users] Beware of DIDX & Super Technologies > > >> I also get the impression that this is a well-beaten horse, as Google >> queries such as this one tend to reveal: >> >> site:lists.digium.com didx >> >> >> Alex Balashov wrote: >> >>> Never dealt with them personally, but I have been made to understand by >>> everyone else I know who has in no uncertain terms that: >>> >>> - Technical, billing and business-related issues abound. >>> >>> - Support is pretty much a pointless waste of time as you suggest. >>> >>> - Basic features don't work reliably. >>> >>> - Backend provisioning is broken; numbers no longer designated as >>> active continue to be tested by their system. >>> >>> - Billing continues despite cancellation. >>> >>> - A substantial language and timezone barrier is a big impediment to >>> basic communication about routine service issues and basic customer care. >>> >>> #1 complaint about DIDX specifically is that nobody that speaks English >>> coherently or understands SIP issues on a more than passing level can be >>> reached. >>> >>> That's just what I've heard from the acquaintances I have that deal with >>> DIDX and other SuperTec entities; I cannot claim to know independently, >>> so I can't personally endorse their opinions. And the people I am >>> thinking of aren't really involved in Asterisk or on these lists, and so >>> they are not here to speak for themselves. So please take that as a >>> qualification. >>> >>> Super Technologies has a marketing and product presence under a variety >>> of other domain names and brands, all commonly united by Gratuitous >>> Capitalisation of Nouns, abundant error's in basic grammar, punctuation, >>> structure, and usage of English generally. >>> >>> An additionally common feature is bizarre and eccentric whitespace >>> between words and terminating punctuation. ("Want to Use Voip ?") >>> >>> www.virtualphoneline.com >>> www.superivr.net >>> www.carrierx.org >>> www.phone2net.com >>> www.super-phone.com >>> www.ip-pabx.com >>> www.call-x.com >>> www.superpbx.net >>> www.superphonedirect.com >>> www.superphonewireless.com >>> www.schoolmanagementsystem.net >>> www.healthmanagementsystem.net >>> www.superfax.com >>> www.groovytel.com >>> >>> ... and doubtless a number of others. >>> >>> Andrew Joakimsen wrote: >>> >>>> I assume most people here know what a joke DIDX is -- but in case you >>>> didn't already know, please avoid these people. >>>> >>>> Basic features of their service don't work, their tech support >>>> refuses/drags their feet to fix them for a month and if you post >>>> publicly about them, they terminate your service. >>>> >>>> Instead of investing their effort in reading mailinglists to terminate >>>> customers maybe they should invest their efforts in fixing the issues >>>> with their service first. >>>> >>>> This is all despite the fact that they don't control the numbers they >>>> sell -- that I understood and can deal with (it never was an issue >>>> since most of the numbers we had with them were from Global Crossing >>>> -- "Vendor # 701534" in their system) >>>> >>>> Hell, I was planning to get off their service anyways, if they would >>>> have allowed me time to properly port out the numbers, they would not >>>> have created an enemy for life. >>>> >>>> ---------- Forwarded message ---------- >>>> From: Rehan Allah Wala <[email protected]> >>>> Date: Sat, Jan 10, 2009 at 13:56 >>>> Subject: Your DIDX account >>>> To: Andrew Joakimsen <[email protected]> >>>> Cc: "muneeb @ supertec. com" <[email protected]>, [email protected] >>>> >>>> >>>> Thank You for this email Andrew, >>>> >>>> Please move your numbers in next 3 days somewhere, we will close your >>>> account as per >>>> your request on Tuesday. >>>> >>>> Rehan >>>> >>>>> On Sat, Jan 3, 2009 at 13:09, Trixter aka Bret McDanel >>>>> <[email protected]> wrote: >>>>>> On Sat, 2009-01-03 at 12:14 -0500, Andrew Joakimsen wrote: >>>>>>> Can you look at ticket # 702556000194? >>>>>>> >>>>>>> This is very simple: >>>>>>> >>>>>> apparently it isnt. >>>>>> >>>>>> >>>>>>> Asterisk is down, I am simulating that with the command "stop now," >>>>>>> Calls should then go to the failover SIP address, but they do not. >>>>>>> >>>>>>> I have been back and forth for weeks with your support and they do >>>>>>> not >>>>>>> figure it out. I am not even sure they understand what I am saying. >>>>>>> >>>>>>> >>>>>> is this related to the below request for a non-profit doing a >>>>>> telethon? >>>>>> If it is I am confused by it. >>>>>> >>>>>> If it isnt, I am unsure what ticket system you refer to. Additionally >>>>>> I >>>>>> am unsure what your setup is since you havent even provided more >>>>>> information. Odds are the equipment that is supposed to do the >>>>>> failover >>>>>> isnt even asterisk. Further I do not think that its a business list >>>>>> question (unless you are asking for a consultant to fix your problem >>>>>> with failover). >>>>>> >>>>>> Or was this supposed to be a private email to someone at supertec that >>>>>> you posted to a public mailing list? >>>>>> >>>>>> >>>>>>> On Tue, Dec 9, 2008 at 15:34, Suzanne Bowen <[email protected]> >>>>>>> wrote: >>>>>>>> There is a Northwest Florida organization http://www.linkingarms.org >>>>>>>> who >>>>>>>> wants to have a telethon using open source telephony technologies. >>>>>>>> If anyone >>>>>>>> reading this is interested in talking with the executive director >>>>>>>> Kenny >>>>>>>> about this, please email me OFF the list so we won't bother the list >>>>>>>> with >>>>>>>> further details. >>>>>>>> >>>>> You are right, the message was sent to the wrong person. But now that >>>>> this is out in the open, let me explain: >>>>> >>>>> DIDx has an "alternate ring-to" feature. So if our Asterisk server is >>>>> down, the calls can roll-over elsewhere. >>>>> >>>>> This feature is not working. The calls do roll-over, but there is no >>>>> audio (even using DIDx's own "carrierx.us" proxy) and drop a few >>>>> seconds later. Testing from a landline, the caller hears a few seconds >>>>> of silence and then a reorder tone. If we set the "alternate ring-to" >>>>> proxy as the primary ring-to, it does work. Clearly the issue is on >>>>> DIDx's end. >>>>> >>>>> I conducted my testing by issuing the "stop now" command at the CLI >>>>> and called the DID number from an AT&T landline phone. >>>>> >>>>> I was promised last week this would be looked into, fixed, etc. But no >>>>> response thusfar. I am going to stop using DIDx as it has been one big >>>>> headache. On top of this not working, the CDRs on their website are >>>>> incorrect -- either they have inept programmers or they do absolutely >>>>> no QA testing on their code -- but they'll gladly sell you a copy for >>>>> upwards of $20,000. >>>>> >>>>> _______________________________________________ >>>>> --Bandwidth and Colocation Provided by http://www.api-digital.com-- >>>>> >>>>> asterisk-biz mailing list >>>>> To UNSUBSCRIBE or update options visit: >>>>> http://lists.digium.com/mailman/listinfo/asterisk-biz >>>> >>>> Rehan Ahmed AllahWala >>>> Msn/Yahoo/GoogleTalk/Email: [email protected] >>>> http://www.supertec.com/ - Internet Telephony Solutions >>>> Http://www.DIDX.net - DID Number Market Place. >>>> Don't Remember Me ? Visit http://www.Rehan.com >>>> >>>> ~~~~~~~~~~~~~~~~~~~ >>>> "First they ignore you, then they laugh at you, then they fight you, >>>> then you win." >>>> By Gandhi. >>>> >>>> "Live as if you were to die tomorrow. Learn as if you were to live >>>> forever." - Gandhi >>>> >>>> _______________________________________________ >>>> -- Bandwidth and Colocation Provided by http://www.api-digital.com -- >>>> >>>> asterisk-users mailing list >>>> To UNSUBSCRIBE or update options visit: >>>> http://lists.digium.com/mailman/listinfo/asterisk-users >>> >> >> -- >> Alex Balashov >> Evariste Systems >> Web : http://www.evaristesys.com/ >> Tel : (+1) (678) 954-0670 >> Direct : (+1) (678) 954-0671 >> Mobile : (+1) (678) 237-1775 >> >> _______________________________________________ >> -- Bandwidth and Colocation Provided by http://www.api-digital.com -- >> >> asterisk-users mailing list >> To UNSUBSCRIBE or update options visit: >> http://lists.digium.com/mailman/listinfo/asterisk-users >> > > > > _______________________________________________ > -- Bandwidth and Colocation Provided by http://www.api-digital.com -- > > asterisk-users mailing list > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-users -- Alex Balashov Evariste Systems Web : http://www.evaristesys.com/ Tel : (+1) (678) 954-0670 Direct : (+1) (678) 954-0671 Mobile : (+1) (678) 237-1775 _______________________________________________ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
