I think their issue is that they built their business around cheap support in Asain countries which is a hit or miss. I know that when I pointed out an obvious flaw that made them look stupid I got email that I had a $20.00 credit with them. I never mentioned it because I did not think it was realavent. It seems that they try to go around their issues instead of dealing with them. It amazes me that they are still around.
----- Original Message ----- From: "Alex Balashov" <[email protected]> To: "Asterisk Users Mailing List - Non-Commercial Discussion" <[email protected]> Sent: Tuesday, January 13, 2009 9:25 AM Subject: Re: [asterisk-users] Beware of DIDX & Super Technologies >I also get the impression that this is a well-beaten horse, as Google > queries such as this one tend to reveal: > > site:lists.digium.com didx > > > Alex Balashov wrote: > >> Never dealt with them personally, but I have been made to understand by >> everyone else I know who has in no uncertain terms that: >> >> - Technical, billing and business-related issues abound. >> >> - Support is pretty much a pointless waste of time as you suggest. >> >> - Basic features don't work reliably. >> >> - Backend provisioning is broken; numbers no longer designated as >> active continue to be tested by their system. >> >> - Billing continues despite cancellation. >> >> - A substantial language and timezone barrier is a big impediment to >> basic communication about routine service issues and basic customer care. >> >> #1 complaint about DIDX specifically is that nobody that speaks English >> coherently or understands SIP issues on a more than passing level can be >> reached. >> >> That's just what I've heard from the acquaintances I have that deal with >> DIDX and other SuperTec entities; I cannot claim to know independently, >> so I can't personally endorse their opinions. And the people I am >> thinking of aren't really involved in Asterisk or on these lists, and so >> they are not here to speak for themselves. So please take that as a >> qualification. >> >> Super Technologies has a marketing and product presence under a variety >> of other domain names and brands, all commonly united by Gratuitous >> Capitalisation of Nouns, abundant error's in basic grammar, punctuation, >> structure, and usage of English generally. >> >> An additionally common feature is bizarre and eccentric whitespace >> between words and terminating punctuation. ("Want to Use Voip ?") >> >> www.virtualphoneline.com >> www.superivr.net >> www.carrierx.org >> www.phone2net.com >> www.super-phone.com >> www.ip-pabx.com >> www.call-x.com >> www.superpbx.net >> www.superphonedirect.com >> www.superphonewireless.com >> www.schoolmanagementsystem.net >> www.healthmanagementsystem.net >> www.superfax.com >> www.groovytel.com >> >> ... and doubtless a number of others. >> >> Andrew Joakimsen wrote: >> >>> I assume most people here know what a joke DIDX is -- but in case you >>> didn't already know, please avoid these people. >>> >>> Basic features of their service don't work, their tech support >>> refuses/drags their feet to fix them for a month and if you post >>> publicly about them, they terminate your service. >>> >>> Instead of investing their effort in reading mailinglists to terminate >>> customers maybe they should invest their efforts in fixing the issues >>> with their service first. >>> >>> This is all despite the fact that they don't control the numbers they >>> sell -- that I understood and can deal with (it never was an issue >>> since most of the numbers we had with them were from Global Crossing >>> -- "Vendor # 701534" in their system) >>> >>> Hell, I was planning to get off their service anyways, if they would >>> have allowed me time to properly port out the numbers, they would not >>> have created an enemy for life. >>> >>> ---------- Forwarded message ---------- >>> From: Rehan Allah Wala <[email protected]> >>> Date: Sat, Jan 10, 2009 at 13:56 >>> Subject: Your DIDX account >>> To: Andrew Joakimsen <[email protected]> >>> Cc: "muneeb @ supertec. com" <[email protected]>, [email protected] >>> >>> >>> Thank You for this email Andrew, >>> >>> Please move your numbers in next 3 days somewhere, we will close your >>> account as per >>> your request on Tuesday. >>> >>> Rehan >>> >>>> On Sat, Jan 3, 2009 at 13:09, Trixter aka Bret McDanel >>>> <[email protected]> wrote: >>>>> On Sat, 2009-01-03 at 12:14 -0500, Andrew Joakimsen wrote: >>>>>> Can you look at ticket # 702556000194? >>>>>> >>>>>> This is very simple: >>>>>> >>>>> apparently it isnt. >>>>> >>>>> >>>>>> Asterisk is down, I am simulating that with the command "stop now," >>>>>> Calls should then go to the failover SIP address, but they do not. >>>>>> >>>>>> I have been back and forth for weeks with your support and they do >>>>>> not >>>>>> figure it out. I am not even sure they understand what I am saying. >>>>>> >>>>>> >>>>> is this related to the below request for a non-profit doing a >>>>> telethon? >>>>> If it is I am confused by it. >>>>> >>>>> If it isnt, I am unsure what ticket system you refer to. Additionally >>>>> I >>>>> am unsure what your setup is since you havent even provided more >>>>> information. Odds are the equipment that is supposed to do the >>>>> failover >>>>> isnt even asterisk. Further I do not think that its a business list >>>>> question (unless you are asking for a consultant to fix your problem >>>>> with failover). >>>>> >>>>> Or was this supposed to be a private email to someone at supertec that >>>>> you posted to a public mailing list? >>>>> >>>>> >>>>>> On Tue, Dec 9, 2008 at 15:34, Suzanne Bowen <[email protected]> >>>>>> wrote: >>>>>>> There is a Northwest Florida organization http://www.linkingarms.org >>>>>>> who >>>>>>> wants to have a telethon using open source telephony technologies. >>>>>>> If anyone >>>>>>> reading this is interested in talking with the executive director >>>>>>> Kenny >>>>>>> about this, please email me OFF the list so we won't bother the list >>>>>>> with >>>>>>> further details. >>>>>>> >>>> You are right, the message was sent to the wrong person. But now that >>>> this is out in the open, let me explain: >>>> >>>> DIDx has an "alternate ring-to" feature. So if our Asterisk server is >>>> down, the calls can roll-over elsewhere. >>>> >>>> This feature is not working. The calls do roll-over, but there is no >>>> audio (even using DIDx's own "carrierx.us" proxy) and drop a few >>>> seconds later. Testing from a landline, the caller hears a few seconds >>>> of silence and then a reorder tone. If we set the "alternate ring-to" >>>> proxy as the primary ring-to, it does work. Clearly the issue is on >>>> DIDx's end. >>>> >>>> I conducted my testing by issuing the "stop now" command at the CLI >>>> and called the DID number from an AT&T landline phone. >>>> >>>> I was promised last week this would be looked into, fixed, etc. But no >>>> response thusfar. I am going to stop using DIDx as it has been one big >>>> headache. On top of this not working, the CDRs on their website are >>>> incorrect -- either they have inept programmers or they do absolutely >>>> no QA testing on their code -- but they'll gladly sell you a copy for >>>> upwards of $20,000. >>>> >>>> _______________________________________________ >>>> --Bandwidth and Colocation Provided by http://www.api-digital.com-- >>>> >>>> asterisk-biz mailing list >>>> To UNSUBSCRIBE or update options visit: >>>> http://lists.digium.com/mailman/listinfo/asterisk-biz >>> >>> >>> Rehan Ahmed AllahWala >>> Msn/Yahoo/GoogleTalk/Email: [email protected] >>> http://www.supertec.com/ - Internet Telephony Solutions >>> Http://www.DIDX.net - DID Number Market Place. >>> Don't Remember Me ? Visit http://www.Rehan.com >>> >>> ~~~~~~~~~~~~~~~~~~~ >>> "First they ignore you, then they laugh at you, then they fight you, >>> then you win." >>> By Gandhi. >>> >>> "Live as if you were to die tomorrow. Learn as if you were to live >>> forever." - Gandhi >>> >>> _______________________________________________ >>> -- Bandwidth and Colocation Provided by http://www.api-digital.com -- >>> >>> asterisk-users mailing list >>> To UNSUBSCRIBE or update options visit: >>> http://lists.digium.com/mailman/listinfo/asterisk-users >> >> > > > -- > Alex Balashov > Evariste Systems > Web : http://www.evaristesys.com/ > Tel : (+1) (678) 954-0670 > Direct : (+1) (678) 954-0671 > Mobile : (+1) (678) 237-1775 > > _______________________________________________ > -- Bandwidth and Colocation Provided by http://www.api-digital.com -- > > asterisk-users mailing list > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-users > _______________________________________________ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
