Trevor, Everything looks to be back to normal now.
Thank you very much for your cooperation! This issue can be considered resolved now. On Friday, 10 August 2012 16:22:07 UTC-4, Trevor Johns wrote: > > fibercode, > Can you let me know if you're still seeing this? I just confirmed with our > engineering team that everything should be back to normal. If anything > still looks off, let me know and I'll have them take a closer look. > > (It's possible there was some caching delays with the Developer API, which > might explain why you were still seeing non-renewing subscriptions.) > > -- > Trevor Johns > Google Developer Programs, Android > http://developer.android.com > > On Thursday, August 9, 2012 11:38:03 PM UTC-7, fibercode wrote: >> >> Trevor, >> >> Thank you for your prompt response and the explanation. At least now we >> know that we are not living in some alternate reality and stopped pinching >> ourselves in disbelief. >> >> But, we still have all of our customers subscriptions canceled. None of >> those were restored back to active. Now when we query the Google API server >> to see if the subscriptions are still active we get "false". >> >> For example: >> We queried Google order number: 574480490664998 and got the following >> JSON response: >> >> { >> "kind": "androidpublisher#subscriptionPurchase", >> "initiationTimestampMsec": "1342064134000", >> "validUntilTimestampMsec": "1344749703290", >> "autoRenewing": false >> } >> >> That order should have been restored to autoRenewing: true! >> >> Please let me know if we are missing something? >> >> Our customers have not had any termination of service, since our servers >> are correctly keeping track of the expiration date of their subscriptions. >> But that is not the point. The main thing is that they would have to now >> manually go and purchase the same subscription they did subscribe to before >> (the one they did not unsubscribe from). >> I think that is a horrible way to treat them. >> >> I do not want to sound harsh, but we are trying to run a business not >> play high school games. >> >> Any help is greatly appreciated! >> >> Thank you. >> >> >> On Thursday, 9 August 2012 21:29:30 UTC-4, Trevor Johns wrote: >>> >>> fibercode, >>> A number of in-app billing subscriptions were erroneously marked as >>> canceled this morning due to an issue on our servers. Most of the affected >>> subscriptions have already been restored by our engineers, and users did >>> not loose access to content during this time. We will be sending a followup >>> email soon to those affected explaining what happened. >>> >>> There were a small minority of users who's subscription auto-renewal >>> dates occurred before we we were able to restore the subscription, and >>> accordingly were not renewed. These users can choose to re-subscribe using >>> the standard in-app billing mechanism within your app (they will appear as >>> a standard expired subscription to your app). >>> >>> The HTTP Android Developer API would have still returned the correct >>> expiration time for all subscriptions, so users continued to receive all >>> content they had paid for. >>> >>> We sincerely apologize the inconvenience this has caused, and our team >>> will be taking steps to ensure similar incidents do not occur in the future. >>> >>> -- >>> Trevor Johns >>> Google Developer Programs, Android >>> http://developer.android.com >>> >>> On Thursday, August 9, 2012 12:03:23 PM UTC-7, fibercode wrote: >>>> >>>> One of our Android applications has supported in app billing for a >>>> while now. >>>> >>>> A little over two weeks ago we published an update that supports the >>>> newly released by Google in app subscriptions. >>>> >>>> Everything was fine until this morning when mysteriously all the >>>> subscriptions purchased by our customers were canceled automatically!!!!! >>>> We got up this morning, checked our emails and our test accounts had the >>>> subscriptions canceled even though we had not done that. This obviously >>>> raised a lot of red flags so we started checking our customers' >>>> subscriptions and it seems that they were all canceled !!! We were even >>>> contacted by several of our customers who thought that we canceled their >>>> subscriptions. >>>> >>>> The new subscription purchases done today (August 9th) are not being >>>> canceled but we can no longer trust how long that will last. >>>> >>>> The only conclusion we could come to is that Google canceled the >>>> subscriptions (either on purpose or accidentally). >>>> Most likely this looks like a bug on the Google side, but we need some >>>> help to narrow this down. >>>> >>>> Thank you. >>>> >>> -- You received this message because you are subscribed to the Google Groups "Android Developers" group. To post to this group, send email to [email protected] To unsubscribe from this group, send email to [email protected] For more options, visit this group at http://groups.google.com/group/android-developers?hl=en
