Dear Trevor, Does that issue on your servers also affect regular app purchases ? I had several cancellations this morning, and they were all "cancelled by google"...
El viernes, 10 de agosto de 2012 03:29:30 UTC+2, Trevor Johns escribió: > > fibercode, > A number of in-app billing subscriptions were erroneously marked as > canceled this morning due to an issue on our servers. Most of the affected > subscriptions have already been restored by our engineers, and users did > not loose access to content during this time. We will be sending a followup > email soon to those affected explaining what happened. > > There were a small minority of users who's subscription auto-renewal dates > occurred before we we were able to restore the subscription, and > accordingly were not renewed. These users can choose to re-subscribe using > the standard in-app billing mechanism within your app (they will appear as > a standard expired subscription to your app). > > The HTTP Android Developer API would have still returned the correct > expiration time for all subscriptions, so users continued to receive all > content they had paid for. > > We sincerely apologize the inconvenience this has caused, and our team > will be taking steps to ensure similar incidents do not occur in the future. > > -- > Trevor Johns > Google Developer Programs, Android > http://developer.android.com > > On Thursday, August 9, 2012 12:03:23 PM UTC-7, fibercode wrote: >> >> One of our Android applications has supported in app billing for a while >> now. >> >> A little over two weeks ago we published an update that supports the >> newly released by Google in app subscriptions. >> >> Everything was fine until this morning when mysteriously all the >> subscriptions purchased by our customers were canceled automatically!!!!! >> We got up this morning, checked our emails and our test accounts had the >> subscriptions canceled even though we had not done that. This obviously >> raised a lot of red flags so we started checking our customers' >> subscriptions and it seems that they were all canceled !!! We were even >> contacted by several of our customers who thought that we canceled their >> subscriptions. >> >> The new subscription purchases done today (August 9th) are not being >> canceled but we can no longer trust how long that will last. >> >> The only conclusion we could come to is that Google canceled the >> subscriptions (either on purpose or accidentally). >> Most likely this looks like a bug on the Google side, but we need some >> help to narrow this down. >> >> Thank you. >> > -- You received this message because you are subscribed to the Google Groups "Android Developers" group. To post to this group, send email to [email protected] To unsubscribe from this group, send email to [email protected] For more options, visit this group at http://groups.google.com/group/android-developers?hl=en
