We text back saying we need you to call in to cancel. This is our policy for the safety and security of our customers.
The reason for this is to meet CPNI requirements. How do we know that wasn't a fake text? It's mostly wireless customers that switched to our fiber, of course. I remember I took one of those messages and the guy called to cancel and I was like you just activated fiber, why are you canceling? He didn't realize it was the same company (Imagine) from wireless to fiber. On Fri, Jan 31, 2025 at 12:15 PM Ken Hohhof <khoh...@kwom.com> wrote: > I should not be surprised, but we just had a customer cancel by text > message. First time for us, but I guess it’s probably commonplace. Big > companies fire employees by text message, don’t they? And couples break up > by text message. Maybe they have their AI assistants do it. Alexa, break > up with Chad for me. > > > > We get texts via an SMS-to-email gateway, so at first I thought I was > responding to an email. > -- > AF mailing list > AF@af.afmug.com > http://af.afmug.com/mailman/listinfo/af_af.afmug.com >
-- AF mailing list AF@af.afmug.com http://af.afmug.com/mailman/listinfo/af_af.afmug.com
