On the Facebook groups, they're regularly recommending people call Comcast and threaten to leave to get a lower price.
----- Mike Hammett Intelligent Computing Solutions Midwest Internet Exchange The Brothers WISP ----- Original Message ----- From: "Ken Hohhof" <khoh...@kwom.com> To: "AnimalFarm Microwave Users Group" <af@af.afmug.com> Sent: Sunday, November 3, 2024 3:23:06 PM Subject: [AFMUG] Xfinity NOW Does anyone understand how this works, from the customer perspective? Does it assume you have a live but unused Xfinity coax connection in your house or apartment somewhere? What I’ve gleaned from poking around the Internet is: - Intended to counter low price 5G Home Internet competition - 100 Mbps for $30, 200 Mbps for $45 - month-to-month prepaid service, no term contract - DIY install and activation - they send you a refurbished gateway - if you cancel, they don’t want the gateway back - you have to cancel regular Xfinity before you can get Xfinity NOW The part they don’t seem to explain at all is what you plug the gateway into, and what if you don’t have an active Xfinity drop and inside wiring? If I’m confused, I’d assume a lot of prospective customers are also. If their logic is to use this mainly for their customer retention department and explain it to customers who are switching to T-Mobile or Verizon Home Internet, I think that’s a bad plan. My experience is these days, people don’t call until they’ve already made the switch, you don’t really get a chance at “customer retention”. It’s like finding out your spouse is unhappy when they serve you with divorce papers. Or in my view, Internet has become a commodity and people make spur of the moment decision. It’s not like buying a car where you research alternatives for months, go back to dealers to see if you can get a better offer, etc. It’s like buying a candy bar at the mini mart, or a party dress at Ross. -- AF mailing list AF@af.afmug.com http://af.afmug.com/mailman/listinfo/af_af.afmug.com
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