Why would you say "I don't know"? Tell them to call their ISP. You don't know who it is by name but you can at least tell them to look it up. Most people should know who their provider is. I'm also surprised their router doesn't have a sticker on it with the provider logo and contact info.
On Fri, Sep 22, 2023, 2:58 PM Nate Burke <n...@blastcomm.com> wrote: > I've had 3 people calls us now (Blastcomm), with the Calix 'Gigaspire > blast' router, because we're blast, and it says blast on the router, so > why can't we help them. They're all from South Carolina so far. > > "I'm sorry, I can't help you, I'm in Chicago" > > "Then who do I call? My WIFI doesn't work, and it says Blast on the > router." > > "Who do you pay?" > > "I don't know" > > > -- > AF mailing list > AF@af.afmug.com > http://af.afmug.com/mailman/listinfo/af_af.afmug.com >
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