Get a number with Twilio - a 10 digit is really cheap and a 5? digit is stupid expensive.
On Thu, Feb 10, 2022 at 7:42 PM Chuck McCown via AF <af@af.afmug.com> wrote: > OK, let’s say our C.O. got hit by lightening or the CO entrance cables > were cut or something else that is the worst case scenario. > > Our customers need a number to call or text. I don’t want to answer it. > > But I do want them to get a reply that we have received the message and > are working on it. > > And I do want somebody, something to escalate it if tier 1 does not answer > etc. And I don’t want to manage any of that. > > *From:* Brian Webster > *Sent:* Thursday, February 10, 2022 5:38 PM > *To:* 'AnimalFarm Microwave Users Group' > *Cc:* 'Chuck McCown' > *Subject:* RE: [AFMUG] sms forwarding > > > Get yourself a Google Voice number. It does SMS like a cell phone as well > as mms. You can use it from a web browser and text from an actual keyboard. > You can register other numbers to forward to, and a lot of other features > such as forward based on the day and hours. > > > > Thank you, > > Brian Webster > > www.wirelessmapping.com > > > > *From:* AF [mailto:af-boun...@af.afmug.com] *On Behalf Of *Chuck McCown > via AF > *Sent:* Thursday, February 10, 2022 6:48 PM > *To:* AnimalFarm Microwave Users Group > *Cc:* Chuck McCown > *Subject:* Re: [AFMUG] sms forwarding > > > > But even in the middle of the night, when our phones are working and go to > VM, be nice for the customers to have a catastrophic end-of-the-world > emergency number that does not depend on our network to call that would > either answer live and take a message or be able to receive a text. In > both cases, then texts would be sent to us and escalated if we don’t > reply. > > > > *From:* TJ Trout > > *Sent:* Thursday, February 10, 2022 4:37 PM > > *To:* AnimalFarm Microwave Users Group > > *Subject:* Re: [AFMUG] sms forwarding > > > > your voip provider should be able to forward if your network is down, > someone like callcentric can forward when your ATA isn't registered, and > they offer sms messaging also > > > > On Thu, Feb 10, 2022 at 3:25 PM Chuck McCown via AF <af@af.afmug.com> > wrote: > > Today, while doing some power wiring in the C.O. we shorted the battery > and blew the battery disconnect circuit breaker. > > They guy doing it did not know that circuit breaker was behind a panel in > the rectifier shelf. If you didn’t know how to open the fancy door that > looks like a rectifier module you would have never found it. Took me a few > minutes to remember there were circuit breakers in there. > > > > So everything was down for some time. Customers wanted to know how to > contact us in the event our office phones were down (which they were). > > > > I would like to have a number they could text that would then forward that > text to all of us that are involved in tech support. I googled sms > forwarding but am not really seeing what I am looking for. > > > > Ideas? > > An old fashioned call answering service would be nice if they still > exist. Lots of younger folks prefer texting though. > > -- > AF mailing list > AF@af.afmug.com > http://af.afmug.com/mailman/listinfo/af_af.afmug.com > > ------------------------------ > > -- > AF mailing list > AF@af.afmug.com > http://af.afmug.com/mailman/listinfo/af_af.afmug.com > -- > AF mailing list > AF@af.afmug.com > http://af.afmug.com/mailman/listinfo/af_af.afmug.com >
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