OK, let’s say our C.O. got hit by lightening or the CO entrance cables were cut or something else that is the worst case scenario.
Our customers need a number to call or text. I don’t want to answer it. But I do want them to get a reply that we have received the message and are working on it. And I do want somebody, something to escalate it if tier 1 does not answer etc. And I don’t want to manage any of that. From: Brian Webster Sent: Thursday, February 10, 2022 5:38 PM To: 'AnimalFarm Microwave Users Group' Cc: 'Chuck McCown' Subject: RE: [AFMUG] sms forwarding Get yourself a Google Voice number. It does SMS like a cell phone as well as mms. You can use it from a web browser and text from an actual keyboard. You can register other numbers to forward to, and a lot of other features such as forward based on the day and hours. Thank you, Brian Webster www.wirelessmapping.com From: AF [mailto:af-boun...@af.afmug.com] On Behalf Of Chuck McCown via AF Sent: Thursday, February 10, 2022 6:48 PM To: AnimalFarm Microwave Users Group Cc: Chuck McCown Subject: Re: [AFMUG] sms forwarding But even in the middle of the night, when our phones are working and go to VM, be nice for the customers to have a catastrophic end-of-the-world emergency number that does not depend on our network to call that would either answer live and take a message or be able to receive a text. In both cases, then texts would be sent to us and escalated if we don’t reply. From: TJ Trout Sent: Thursday, February 10, 2022 4:37 PM To: AnimalFarm Microwave Users Group Subject: Re: [AFMUG] sms forwarding your voip provider should be able to forward if your network is down, someone like callcentric can forward when your ATA isn't registered, and they offer sms messaging also On Thu, Feb 10, 2022 at 3:25 PM Chuck McCown via AF <af@af.afmug.com> wrote: Today, while doing some power wiring in the C.O. we shorted the battery and blew the battery disconnect circuit breaker. They guy doing it did not know that circuit breaker was behind a panel in the rectifier shelf. If you didn’t know how to open the fancy door that looks like a rectifier module you would have never found it. Took me a few minutes to remember there were circuit breakers in there. So everything was down for some time. Customers wanted to know how to contact us in the event our office phones were down (which they were). I would like to have a number they could text that would then forward that text to all of us that are involved in tech support. I googled sms forwarding but am not really seeing what I am looking for. Ideas? An old fashioned call answering service would be nice if they still exist. Lots of younger folks prefer texting though. -- AF mailing list AF@af.afmug.com http://af.afmug.com/mailman/listinfo/af_af.afmug.com -------------------------------------------------------------------------------- -- AF mailing list AF@af.afmug.com http://af.afmug.com/mailman/listinfo/af_af.afmug.com
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