Karen told her what to do.
bp
<part15sbs{at}gmail{dot}com>
On 6/23/2021 1:05 PM, Steve Jones
wrote:
Small businesses tend to have their stuff in an unventilated closet because the noise bothers Pam. So lights are rarely noticed.Pam never tells anyone about the beeping because "the computer stuff is always making noises"They call the ISP because we are the only ones left who pick up the phone.l
We get this all the time, especially since Covid. Their remote monitoring goes off so they call the ISP.Our first question is always, "Can you power cycle the CPE?" Answer is usually, "No one is onsite."
--On Wed, Jun 23, 2021 at 4:15 AM Nate Burke <n...@blastcomm.com> wrote:
2 cases this morning, Business customers calling that they have no
internet. On both of them, it was a failed UPS Unit, and multiple
pieces of gear are down in their racks (severs/switches,etc) How can
you not notice that all of the blinking lights that are usually blinking
are not blinking? I'm guessing it's also much quieter than normal. And
how is the first thought that 'I'm going to call the ISP because the
internet isn't working' before even checking anything.
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