We get this all the time, especially since Covid. Their remote monitoring goes off so they call the ISP. Our first question is always, "Can you power cycle the CPE?" Answer is usually, "No one is onsite."
On Wed, Jun 23, 2021 at 4:15 AM Nate Burke <n...@blastcomm.com> wrote: > 2 cases this morning, Business customers calling that they have no > internet. On both of them, it was a failed UPS Unit, and multiple > pieces of gear are down in their racks (severs/switches,etc) How can > you not notice that all of the blinking lights that are usually blinking > are not blinking? I'm guessing it's also much quieter than normal. And > how is the first thought that 'I'm going to call the ISP because the > internet isn't working' before even checking anything. > > -- > AF mailing list > AF@af.afmug.com > http://af.afmug.com/mailman/listinfo/af_af.afmug.com >
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