that is exactly what i had to do. it is a beautiful day, after fighting this
for three days, i finally got two to work! :)
----- Original Message -----
From: Randy Cosby
To: 'AnimalFarm Microwave Users Group'
Sent: Thursday, May 27, 2021 11:25 AM
Subject: Re: [AFMUG] EBB Enrollment
What do you get back from the phone numbers? We’ve had quite a few that
didn’t show as qualified yet until we gave them the BQP info (first, last,
SSN4, Birthdate) as well as the primary account holder info.
Randy
From: AF <af-boun...@af.afmug.com> On Behalf Of CBB - Jay Fuller
Sent: Thursday, May 27, 2021 9:07 AM
To: AnimalFarm Microwave Users Group <af@af.afmug.com>
Subject: Re: [AFMUG] EBB Enrollment
getting the application has not qualified through the national verifier
yet....
on everyone we've submitted. i changed DOB and a few other fields to txt.
i guess i'll keep tinkining...
----- Original Message -----
From: Randy Cosby
To: 'AnimalFarm Microwave Users Group'
Sent: Tuesday, May 25, 2021 5:45 PM
Subject: Re: [AFMUG] EBB Enrollment
Mark - having tons of trouble getting our company accounts registered in
NLAD. I can login and look around but can't do much else. To call and ask for
help is a 45+ min process (i've already done it once)
Questions:
Once a subscriber has enrolled do you have any way of looking them up? For
example I can login to the national verfier but then it presents me with a
blank slate. I can't look anyone up. I guess this interface is for me taking
an application over the phone or something which of course the webinars say is
a no no no bad thing. [the customer is supposed to sign the application under
penalty of purgery]
When a subscriber is “National Verified” there is not a way to look them
up. If they are verified THEN you ENROLL them you can look them up. In NLAD,
under “Tools & Resources”, EBBP Reports. You can, however find out if they are
actually approved with NV by calling 1-833-511-0311, option 1, 1, 3 (don’t have
to wait for prompts) then enter the NV Application ID without the first letter.
The customer should have it handy from a confirmation email. This will tell
you if they have qualified. (Thanks tina at ayera.com)
We have about 30 customers so far who have told us they've signed up and
wish the benefit to be added to their account. Without any additional
information (for example, PERFECTLY matching the street address like you said
or the required SSN-4 if they don't have a
tribal id, which none of ours will have, is there any way to get this
information from the national verifier itself?
Nope. They (USAC) call it “PII” – Personally Identifiable Information and
won’t share it. Even if you have the National Verifier Application ID, it won’t
help. Screenshots from their session at checklifeline.org (they can log back
in later) might be helpful in matching everything up.
If not, that means we have to go back and request this information from
everyone who has signed up already.
Yup. Lotsa fun.
That's fine, we've not been "egging people" along to sign up yet as we try
to figure all of this out. Coming down to the wire on June 1 tho.
What’s the June 1 “wire” you refer to? Next billing date?
from https://forms.universalservice.org/portal/login ; NLAD ; ETC Admin
Page ; Maintain SAC Information ; I can't enter / modify
anyhthing there. Shouldn't I be able to see my SAC? I can see my SAC
under the officer home page. Confused there.
Known System issue that won’t allow it for EBB Administrators. Lifeline
administrators can see it though.
From NLAD ; I can add staff members, but i can't add their representative
IDS. is this normal?
This is a problem a lot of us ran into. Got this advice: “You need to link
all RAD IDs (including officer and admin) you want to use to your account. The
PDF instructions on how to do this is here
(https://www.usac.org/wp-content/uploads/lifeline/documents/RAD/NLAD-Production-Guide-RAD-with-Individual-User-Accounts.pdf)
.” It’s a CSV upload process the first time (admin /officer), I believe after
that you can update them from the web site. (Thanks George at lokket.com)
Thanks for any advice you can give from this....
----- Original Message -----
From: Mark Radabaugh
To: AnimalFarm Microwave Users Group
Sent: Friday, May 21, 2021 11:07 AM
Subject: Re: [AFMUG] EBB Enrollment
You very likely want to force them to use the feds website to verify
eligibility. You can do it on your own but I would strongly suggest you don’t
want to do that as it entails a lot more work and liability on your part
including handling a lot of sensitive personal information like social security
numbers, tax returns, etc.
Mark
On May 21, 2021, at 10:02 AM, dave via AF <af@af.afmug.com> wrote:
What do we do as an ISP? Do we enroll the customer or do they enroll
them selves and we submit their acceptance?
<Vcard.jpg>
On 5/17/21 7:14 AM, Mark Radabaugh wrote:
We have one that we were able to fully qualify and enroll last week. Of the 5
that applied over the weekend 3 say “Application_Not_Found”, one is
“Application Pending” and one has multiple fails for
“Application_not_complete”, “Invalid_Address”, and “State_Fed_Fail”. Just
starting to dig into what all this means though. Mark On May 16, 2021, at 3:34
PM, Mark - Myakka Technologies <m...@mailmt.com> wrote: Has anyone had any
luck enrolling customers in EBB? I have 3customers that I'm trying to
enroll. Al 3 say the went though theprocess. One of them sent me a screen
shot saying they were accepted.Every time I try to enroll them I get "The
subscriber has not qualified through the National Verifier yetor their
application has expired. You can qualify them now at getemergencybroadband.org"
The odds of all 3 screwing up are low. Just wondering if there issomething
I'm missing. -- Thanks,Mark mailto:m...@mailmt.com
Myakka Technologies, Inc.www.Myakka.com -- AF mailing
listAF@af.afmug.comhttp://af.afmug.com/mailman/listinfo/af_af.afmug.com
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