Yeah, in our rural area 2.4 GHz is usually just fine, and eliminates interference with a 5 GHz link to the tower. Until their nephew or brother in law who fancies himself an IT expert comes over and tells them they have an outdated router because it isn’t dual band.
BTW, that’s another thing to look for when Preseem shows a terrible TCP latency graph. Customer’s Netgear router is set to channel 153 and 80 MHz channel width, and the WiFi and the 5 GHz SM are playing Rockem Sockem Robots with each other every time a packet comes in. And the customer claims it has to be “slow Internet” because the problem goes away if they use their phone as a hotspot. But if you ask them to connect their laptop to their router with an Ethernet cable, they probably don’t have a computer, and they sure don’t have an “Earthnet cable”. Customer today thought it was called a Feathernet cable. The magic customer friendly term seems to be “hardwired”. Another thing to love about 3.5 GHz, no WiFi interference problems. From: AF <[email protected]> On Behalf Of David Hannum Sent: Tuesday, December 1, 2020 4:22 PM To: AnimalFarm Microwave Users Group <[email protected]> Subject: Re: [AFMUG] Managed Router Pricing We've been leasing MikroTik RB951's at $5.99/mo as a "Managed Router" for several years now and the customer suck them up. We currently have 51% of our subscribers lease them. We keep the firmware updated. We also lease Whole Home Wi-Fi systems. Have several of those out there. Never had a complaint from those. Dave On Tue, Dec 1, 2020 at 4:46 PM Steve Jones <[email protected] <mailto:[email protected]> > wrote: we just give everybody a cambium router, currently r195. Default config, specific IP that is DMZ, specific ESSID/WPA Key. (toying with the end user login once we get that side worked out in CnMaestro) They dont like it, or it doesnt cover well enough, they buy their own solution and get support from that vendor. I cant see our customer base take rate being high enough for paid managed wifi to ever offset the costs/support demand. We did deploy our first managed CnPilot AP on a business account recently, thats a no brainer, but they pay more than 5 bucks a month, I think we are charging them 20 and will install and add devices and the need arises. 400 bucks per AP, recover 240/year, offering a unified low support wireless solution thats high enough capacity to justify rate plan increase. But their rate plans alone could justify providing it, the 20 bucks is just cream on top. On Tue, Dec 1, 2020 at 3:30 PM Sean Heskett <[email protected] <mailto:[email protected]> > wrote: $50 setup per device (router or mesh) $12/mo Calix router (now U4 or U6 used to deploy 844E) $5/mo Calix mesh (now U4 used to deploy 804mesh) After 3 years of being with Calix we now have ~60% of our subs on our managed wifi. It's a very easy upsell because when they call with router/wifi issues we offer them a free trial for 1 to 3 months (depending on how resistant they are) usually after the first day they see a HUGE difference and never look back. We tell them when you buy our internet service that brings the connection to your location. When you order our managed wifi that brings the connection to your devices and we have the ability to troubleshoot and help keep devices connected. If they insist on using their router but call us with issues we politely tell them to call the router manufacturer for help or subscribe to our managed wifi service. After one attempt at calling the manufacturer they usually call us back and sign up for managed wifi. we also sell them on the fact that if the hardware ever breaks we'll replace it for free (as long as it's not damage that broke the hardware ;-) Sean Heskett ZIRKEL Internet • WiFi • Phone • TV 970-871-8500 x100 - Office Website <http://www.zirkel.us/> | Facebook <https://www.facebook.com/ZIRKEL/> On Tue, Dec 1, 2020 at 12:50 PM Jason McKemie <[email protected] <mailto:[email protected]> > wrote: What are you guys charging for a residential managed router, if you're not including it in the price of service (mandatory)? -- AF mailing list [email protected] <mailto:[email protected]> http://af.afmug.com/mailman/listinfo/af_af.afmug.com -- AF mailing list [email protected] <mailto:[email protected]> http://af.afmug.com/mailman/listinfo/af_af.afmug.com -- AF mailing list [email protected] <mailto:[email protected]> http://af.afmug.com/mailman/listinfo/af_af.afmug.com
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