It doesnt hurt if you're remote hands to not send your least experienced guy. We used to contract doing that stuff when I first started with the partner company. Got sent to a college campus server room to deal with a RAID issue. I didnt know what that was. On the phone with the customers IT dealing with a boot issue he had me boot to the raid controller (I didnt know what that meant, told him and he gave me the key sequence) He had me poke around, reading off things. After a while he has me read the menu options, one of which is delete array. He says to select that. I verbally verify, even being a fresh dolt I know deleting stuff when troubleshooting is pretty extreme. They verify, I select the option. The are you sure pops up, again I verify. I select y. As I'm hitting return comes "wait". Too late.
Needless to say, that service call ultimately was escalated to staff on site. I'm guessing now that I know what I did that I got thrown under the bus. This was long before virtualization. Hopefully they had good tape, because, you know, everybody periodically spun up their tapes to verify integrity of the backups. With as litigious as it is out there now, i dont know that I'd take that kind of risk being remote hands for anything i dont understand. On Mon, Nov 23, 2020, 11:11 PM Daniel White <dwh...@atheral.com> wrote: > Datacenters we are in charge around $150 an hour with a one hour minimum. > I'd says they are smart as in they can follow directions and do some simple > things for you. But those are for techs that are already onsite, provide > NOC services for the DC and remote hands services for anyone co-located > there as well. > > What you are describing sounds more like a maintenance contract of some > sort if it is for one user you already provide ISP/IT services for. I'd > say a retainer of some sort (minimum amount of hours per month) + travel > would be appropriate. > > You shouldn't bill less than $100 an hour IMHO though. > > [image: photograph] > Daniel White > Co-Founder > phone: +1 (702) 470-2770 > direct: +1 (702) 470-2766 > > Nate Burke <n...@blastcomm.com> > November 23, 2020 at 10:02 > Anybody do 'Remote hands' Services? Just a body that will go to a > location and follow directions. I've had a request for it and I have no > idea what to charge. How do Datacenters price it, base Monthly price + > time? > > Is it like $400/month service or a $20/month service? Seems like > anything that will be less than the cost of them buying a plane ticket > should be worth it to them. > > > -- > AF mailing list > AF@af.afmug.com > http://af.afmug.com/mailman/listinfo/af_af.afmug.com >
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