Open a ticket and let Cambium support access your computer while you’re logged into cnMaestro and some of the SMs. They actually are pretty good at troubleshooting cnMaestro issues remotely and I’ve found the response times pretty quick
This is cloud, not on-premise, right? From: AF <af-boun...@af.afmug.com> On Behalf Of Steve Jones Sent: Thursday, October 8, 2020 6:04 PM To: AnimalFarm Microwave Users Group <af@af.afmug.com> Subject: Re: [AFMUG] CNMaestro and Offline Equipment if cnmaestro could be forced to issue a configuration update even if a device shows offline it could probably poke it back on. unless its got something to do with NAT traversal where the communication is initiated by SM, SM goes down, comes back up, tries to initiate the connection again but maestro is sending traffic back on the old port and some router in between doesnt have that session anymore On Thu, Oct 8, 2020 at 5:55 PM Nate Burke <n...@blastcomm.com <mailto:n...@blastcomm.com> > wrote: We randomly have chucks of our coverage area that momentarily lose power. Usually for just a couple seconds at a time, but enough to make customers equipment reboot. During this last one that rebooted 40 or 50 subs, I had about 15 EPMP SM's across different towers that CNMaestro is reporting as offline. They are not really offline, they just rebooted during the power flash. The only way I've found to get them connected back to CNMaestro is to manually reboot the SM's. It's been 3 days and they're still reporting offline. I was hoping that maybe if I just left them, they'd come back on their own but it doesn't look like it. I really like CNMaestro, but it really annoys me when programs give false data. (cough cough, the EPMP status page that will happily keep updating the uptime when the SM is really unreachable) Has anyone else had problems with CNMaestro? -- AF mailing list AF@af.afmug.com <mailto:AF@af.afmug.com> http://af.afmug.com/mailman/listinfo/af_af.afmug.com
-- AF mailing list AF@af.afmug.com http://af.afmug.com/mailman/listinfo/af_af.afmug.com
