Just had a call from a reseller to reinstall an old circuit at a urgent
care clinic. Actually a circuit from a company we acquired, and had
been down since before we took over. Reseller would not give any local
contact info, just 'tell the nurses you're there to install the internet'
Got to the Location, and the building is completely vacant, and up for
lease. Found a phone number on Google for the former clinic, and it
forwarded to another state, who said that all the locations in our state
were closed.
Relayed this back to the reseller, who replied with 'We need to figure
out the next steps for this install' Ummmmm, there's no business there,
I'm not sure what you're expecting to happen. I'm not going up on the
roof without permission from the landlord.
My Guess is that $reseller is still charging $client for the circuit to
a closed location, and now $reseller is trying to get an actual circuit
to show that they've been paying it all this time.
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